Custom Bowl F.A.Q.

 

We’re here to help! If you don’t see the answers you’re looking for in our frequently asked questions below, please contact us.

Currently, we accept Henselite custom bowl orders from Australia only. We plan to offer custom bowls as an option to other countries and regions shortly.

The Henselite Dreamline XG is the perfect bowl for green speeds of 12 – 16 seconds. Its’ wider even turn is more PREDICTABLE and STABLE than a narrower bowl in slower conditions. You can still use the XG’s on greens over 16 seconds but the bias can be quite wide giving the narrower bias bowlers a slight advantage.

Henselite manufactures lawn bowls without grips in sizes 3 and 4 only.

Henselite bowls are made from Melamine and Bakelite, using a specific density compound that ensures your bowls move around less in the wind. All Henselite bowls are manufactured to be matched to within a few gram weight tolerance.

As you go up in each Henselite bowls size, the diameter of the bowl increases by only one and a half millimetres and the weight by approx. 60 grams.

No. Lawn bowls, by governing body rules, must leave the factory/distributor engraved with the same engraving on both sides of each bowl in the set. The engravings must be visible at 1.5 metres.

Gain the satisfaction of knowing that the Henselite Quality Guarantee Registration will protect you and ensure your new bowls will perform as intended. Your bowls are guaranteed for 10 years from the date of purchase; against breaking, cracking and defects or faulty workmanship.

Please note that the Henselite 10 Year Quality Guarantee Registration does not cover chipping caused by contact with sharp objects, colour fading from exposure to the elements, or scratching caused by use on sand filled grass or synthetic greens or burnishing/pitting caused by impact of bowls in the presence of sand, fertiliser and moisture. We do not guarantee the displacement of speckled colour or the accuracy of blend between different coloured materials in each mould.

The Henselite 10 Year Quality Guarantee Registration is valid in the country of purchase only.
Colours may vary on the computer screen and should not be compared with actual product; note there may be slight variations, this is not considered a defect.

Henselite is the only trusted and innovative Australian lawn bowls manufacturer with over 80 years of experience.

Henselite is an Australian owned company and all our lawn bowls are manufactured in Melbourne, Australia. We are proud to be part of the Australian Made campaign which recognises Australian products that have been locally manufactured to the highest quality standards.

From the time you place your order, delivery within Australia usually takes between 10 and 15 business days. Custom bowls orders are shipped by; Direct Freight Express or Australia Post.

Shipment to a P.O. Box is not eligible (signature required).

Shipping is totally FREE within Australia.

We can only accept orders placed online.

We accept orders online 24 hours-a-day, seven (7) days a week. Orders entered on www.henselitecustomisedbowls.com.au will be processed pending approval.

Henselite offers a secure and efficient way of processing your personal details over the Internet utilising the latest in SSL/TLS (Secure Sockets Layer) technology. You will need your credit card details on hand to complete your order. Our SSL certificate guarantees the highest possible encryption levels for online transactions. Each certificate is signed with NIST recommended 2048 bit signatures and provides up to 256 bit encryption of customer data.


We accept Visa, MasterCard, American Express and Diners cards.

At Henselite, we create bowls that help you perform better; play better and feel good. We want you to be satisfied with your purchase. You may return unused custom bowls back to us within 14 days of receipt for a refund to the original form of payment.

Returns without the original invoice must reference the invoice number, which you received in your delivery.

Returns by Mail;
All custom bowl orders must be returned with the original paperwork at the buyer’s expense. On the documentation, please indicate the reason for returning: ie. a gift, wrong item shipped, wrong colour, etc.

Pack and seal your return securely (in the original package if possible) and include all original paperwork.

Please mail your return to;
Henselite (Australia) Pty. Ltd.
320 Darebin Road
Fairfield
Victoria 3078

If you would like a replacement set with any new variations this must be placed online as a brand new order.

Refunds and Credits;
All returns will be refunded to the original form of payment that was used for your purchase. Please allow 14 days for us to process the credit. During peak times, processing may take longer than normal. It may take up to two (2) or three (3) billing cycles for your credit to appear on your statement.

Cancellations or changes to the order;
We begin processing your order immediately upon receipt. For this reason we will not be able to cancel or change your order once you have submitted it to us. With any product that you want to return, Henselite reserves the right to assess the condition of all returned goods. This may result in the goods NOT being accepted for Return, Repair, Refund, Credit Note or Exchange.

Henselite will calculate and refund return postage, in the event the returned product(s) is faulty, not fit for the intended purpose or does not fit the description.

Our friendly sales team are ready to take your calls during normal business hours. To speak with a sales team representative please call +613 9488 0400.